Privacy Policy

FollowThru Creative LLC
Effective Date: April 14, 2026
Last Updated: April 16, 2026
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Introduction

FollowThru Creative LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.followthrucreative.com), engage with our services, or communicate with us via phone, email, text message (SMS/MMS), or other channels.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

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Information We Collect

We may collect the following types of information:

Information You Provide Directly. When you contact us, request a consultation, submit a form, or engage our services, you may provide your name, email address, phone number, business name, mailing address, and other details relevant to the services you are seeking.

Communications Data. When you communicate with us via text message (SMS/MMS), phone, or email, we may retain records of those communications, including message content, timestamps, and phone numbers, in our customer relationship management (CRM) system for the purpose of managing our business relationship with you.

Website Usage Data. We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may use cookies or similar technologies to facilitate this collection.

Session Recording and Analytics Data. We use third-party session recording and analytics tools that may collect information about how you interact with our website. This may include mouse movements, clicks, scrolling behavior, keystrokes (excluding sensitive input fields such as passwords), page navigation, session duration, and other interaction data. These tools may also capture screen recordings or visual snapshots of your browsing sessions. This data is collected solely for our internal analytical purposes to understand how visitors use our website and to improve the user experience. We do not share session recording or analytics data with third parties for their own independent use.

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How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and communicate with you about our services
  • Provide, maintain, and improve our consulting and creative services
  • Send you text messages (SMS/MMS), calls, and emails related to our services, appointment coordination, project updates, and follow-ups, with your consent
  • Manage our client relationships through our CRM system
  • Analyze website usage patterns, user behavior, and session recordings to improve our website's functionality, content, layout, and overall user experience
  • Comply with legal obligations and enforce our Terms of Service

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Text Messaging (SMS/MMS) Consent and Data

If you opt in to receive text messages from FollowThru Creative LLC, the following applies:

  • You consent to receive recurring automated text messages at the phone number you provide
  • Message and data rates may apply depending on your mobile carrier and plan
  • Message frequency varies based on your engagement with our services
  • You may opt out at any time by replying STOP to any message
  • You may request help by replying HELP to any message
  • Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services

Opting out of text messages will not affect your ability to use our other services.

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How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

Service Providers. Third-party vendors who assist us in operating our business, including our CRM platform, text messaging platform, email services, and website hosting. These providers are contractually obligated to use your information only as necessary to provide services to us.

Legal Requirements. When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure.

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Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to certain exceptions
  • Opt out of text message communications by replying STOP at any time

To exercise any of these rights, please contact us using the information below.

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Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

FollowThru Creative LLC
6604 Fairlawn Drive
McLean, VA 22101

Email: admin@followthrucreative.com
Phone: 561-558-5945

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